Client Resources and Crisis Support
Access essential mental health tools and emergency contact information. Find immediate guidance and local resources when you need them most.
When you are in crisis, timely support is essential. If you need to speak with a therapist urgently, we are here for you. Visit our Drop-in Support for more information
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Walk-in Hours: Tuesday–Thursday,
10:00 AM to 6:00 PM -
Immediate Risk: If you or someone else is at immediate risk of harm, please call 911 or the Suicide Crisis Helpline at 988 right away.
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Additional support resources can be found below.
Resource List
Family & Children
Family & Children Services of the Waterloo Region – list of services they offer for children
Front Door – broader range of programs and services to assist children, youth and families living in communities across Waterloo Region
Family Outreach & Response Program – offers recovery oriented mental health support services to families and youth
The Family Centre – Strengthening families through a community of collaboration.
Family Outreach Program – a community program to prevent and reduce child poverty in Waterloo Region
KidsSport KW – provides financial assistance for registration fees and equipment to kids aged 18 and under
Community Music School of Waterloo Region – provides music lessons to children and youth facing social or economic barriers
Kidsability – KidsAbility™ empowers children and youth with special needs to realize their full potential.
Extend-A-Family Waterloo Region (EAFWR) – working side by side with families and the community to promote inclusion and serve people with special needs.
Community Support Connections – Meals on Wheels and More is a local charitable organization that provides a range of supports and services that enable seniors and adults with disabilities to live at home with independence and dignity.
Finding a Family Physician – if you are looking for a family physician, Health Care Connects advises you on physicians who are currently taking clients.
On-Campus Student Counselling Services
Laurier University Wellness Centre – Waterloo Campus is the new home for all physical, emotional and mental health services on campus.
University of Waterloo Counselling Services – Counselling and Psychological Services is a team of professionals dedicated to supporting the personal and interpersonal functioning of our diverse university community.
Conestoga College Counselling Services – Counselling Services offers one-to one counselling and numerous resources devoted to enhancing students’ personal and academic development.
Multicultural & Multi-Faith Resources
Muslim Social Services – MSS offers a variety of ongoing programming, aiming to respond to the diverse needs of the KW community.
Focus for Ethnic Women – commitment to improve the lives of immigrant women and support them achieving their employment opportunities.
KW Multicultural Centre – Offer many services, programs and support to Newcomers.
Mennonite Coalition for Refugee Support – providing support and services to asylum seekers in Canada
Reception House Waterloo Region – providing resettlement services for government assisted refugees
Interfaith Grand River – celebrating diversity and building awareness, IGR brings the wisdom of our many traditions to bear on current issues affecting our community.
Resources for Women
Sexual Assault Support Centre of Waterloo Region – supports those who have been sexually assaulted as children or as adults by providing free of charge services
YWCA – provides essential programs for women and children
KW Pregnancy Resource Centre – offering support for anyone experiencing an unplanned pregnancy
Resources for Grief and Loss
Hospice Waterloo Region – providing comfort, care and support to people affected by life threatening illness
Bereaved Families of Ontario – provides peer-to-peer grief and bereavement support to anyone in the community who needs it.
More Resources
The Family Violence Project of Waterloo Region – services to victims of domestic violence – all from a single location.
Sexual Assault Support Centre of Waterloo Region – supports those who have been sexually assaulted as children or as adults by providing free of charge services
House of Friendship – provides Addiction Services, Community Services, Family Services, Residential Services
Thresholds – provides support and housing for adults who experience serious mental health issues
Waterloo Region Public Health Services – provides information on a number of public health issues that are important for Waterloo residents to be aware of
Victim Services of Waterloo Region – provides assistance to victims of crime, trauma and tragic circumstance, either at the scene of an incident or at a later date, via telephone or in person
Recovery Canada – a system of cognitive behavioral techniques for controlling behavior and changing attitudes.
Ray of Hope – providing care and hope for those struggling with crime, addiction or homelessness in the Waterloo Region
KW Habilitation – provides services and supports to create opportunities for people with disabilities to learn, work and live in KW
Waterloo Region Well-Being Profile – a profile of people’s quality of life, the Canadian Index of Wellbeing (CIW) focuses on those things that Canadians have identified as being most important to them – thriving and vital communities; opportunities for lifelong learning and to engage in the democratic process; a sustainable environment; good health; economic security; leisure and cultural opportunities; and work-life balance.